Privacy policy
Our approach
We respect your privacy. This summary explains how we collect, use, share and protect personal information when you use Lucky Dreams, in line with the data protection rules that apply to us.
What we collect
When you register we ask for your name, date of birth, contact details, physical address and an ID or passport number. We also hold financial data such as bank or card details and your history of deposits, withdrawals, winnings and transactions, plus gameplay data like wagers, results and the games you prefer. For legal checks we may record your IP address, device data and location, and store the documents you send to confirm your age, identity and address.
How it reaches us
You give us information directly when you sign up, play or talk to our support. Some data is gathered automatically when you open our pages or app. Other data can reach us from regulators, from agencies for credit reference and fraud prevention, and from partners involved in our services.
Why we use it
We use personal data to open and run your account and confirm your identity and age, to handle deposits and withdrawals securely, to let you play, track wagers and help you through support, to meet anti-money laundering and responsible gambling duties, to prevent and investigate fraud, and to improve our games and pages. Marketing messages are only sent with your explicit consent.
Legal grounds
We process data to perform our contract with you under the Terms and Conditions, to fulfil gambling and financial law, to protect the integrity and security of our platform as a legitimate interest, and on the basis of your consent for direct marketing and similar activities.
Who receives data
Data can go to service providers for payments, support, game supply and system administration, to government and regulatory authorities, to anti-fraud and credit agencies for identity checks, and with your consent to marketing partners. In a merger, acquisition or sale of the business, a buyer receives it only under comparable protection standards. Transfers abroad happen with suitable safeguards such as contracts.
How long we keep it
We keep personal information only as long as its purpose or the law requires. Gambling and anti-money laundering rules oblige us to hold financial transaction history for at least five years. After that, data is deleted securely or made anonymous.
Your rights
You can ask to be informed before processing starts, access your data, correct it, object to processing for direct marketing or profiling, ask for erasure where the law allows, receive your data in a structured format for another provider, and withdraw consent at any time. To use these rights, write to our data protection officer by e-mail.
Security
We protect data with encryption of sensitive information, access controls, firewalls and regular security audits. No online platform can promise complete security, so please keep your own sign-in details safe. If a breach happens, we tell the affected users and, where the law requires, the competent authority.
Players under 18
Our services are for adults aged 18 or older only, and we do not knowingly collect data from minors. If we learn that a minor has given us personal information, we delete it at once. A parent or guardian who has this concern can contact us.
Updates
We may change this policy when the law or our business practices change, and we publish the new version on our pages. Using our services after an update means you accept the revised policy.