Terms and conditions

Who we are

Lucky Dreams is run by Just Entertainment B.V., registered in Curaçao under number 160603, and holds licence OGL/2024/164/0246 issued by the Curaçao Gaming Authority. The full English text of the Terms prevails over any translation.

Who can play

You must be at least 18 and must not use our services where online gambling is illegal for you. Players from a number of countries cannot deposit or play for real money. Each person may hold one account only, with true and current personal details, and you must not let anyone else use it.

Verification

We can ask you to confirm your identity at any time, also after earlier checks were completed, and we may request better or additional documents. If you do not cooperate, the account can be treated as unverifiable, which can lead to suspension, voided winnings or bonuses and withheld funds.

Deposits

Each payment method has its own minimum. A deposit must be wagered at least three times before money linked to it can be withdrawn, otherwise the request can be declined or charged a processing fee. Deposit limits cannot be set on crypto deposits, and only payment methods in your own name are accepted.

Withdrawals

Payouts can wait until verification and security reviews are done. In Canadian dollars you can withdraw up to 6,000 CAD a day, 12,000 CAD a week and 42,000 CAD a month, counted by UTC calendar periods, and bigger requests may be paid in parts or returned to your balance. Total daily profit is capped at USD 50,000, and anything above it may be voided. You are responsible for taxes on winnings and for correct crypto wallet details.

Inactive accounts

When an account shows no activity for 120 days it becomes dormant. While it remains dormant with money on it, a monthly fee of 10 EUR, or the same value in your account currency, may be taken.

Bonuses

Bonuses follow our Bonus Terms. Unless an offer states otherwise, bonus funds and free spin winnings need 40x wagering within 7 days, and only one bonus can be active at once.

Fair play

Fraud, chargebacks, funding by third parties, collusion, the use of software or loopholes, and bonus abuse are forbidden. If we find a breach we can restrict the account, stop payments, void winnings and bonuses or close the account, and we may share information with the police and other authorities.

Sports bets

We may refuse, limit or void bets, for example after a pricing or data feed error or when an event is postponed or manipulated. Odds can change until a bet is accepted, and the official result used for settlement is final.

Complaints

Contact our support team first. Disputes that remain open are settled by arbitration in Curaçao. A claim must be filed within one year of the event it concerns.